Shipping policy

Delivery Area

After Hours Flowers and Gifts currently delivers across Canberra's inner north, inner south and beyond, covering postcodes 2600, 2601, 2602, 2603, 2604, 2612, 2614, 2617 and 2911. This includes suburbs such as Braddon, Civic, Kingston, Manuka, Griffith, Ainslie, O'Connor, Lyneham, Deakin, Forrest, Belconnen, Crace and surrounding areas. We are expanding our delivery zone regularly — if we don't yet deliver to your suburb, enter your email on our homepage to be notified when we do.

We do not ship products via Australia Post or any courier service. All deliveries are made personally by us.

Delivery Hours and Cutoff Time

We deliver seven nights a week between 7pm and midnight.

To receive your order tonight, you must place your order before 8pm. Orders placed after 8pm will not be a same night delivery.

Delivery Fee

Orders over $120 are eligible for free delivery. For orders under $120 a flat $30 delivery fee applies. This fee is non-refundable once your order has been dispatched.

How We Deliver

Every order is hand-delivered by us personally. At checkout you will be asked how you would like us to deliver — options include ringing the doorbell, leaving the bundle at the front door, or calling you on arrival. Please include any specific instructions such as gate codes, safe spots, or special requests in the delivery notes field.

If you have selected a surprise delivery, we will follow your instructions carefully and be as discreet as possible.

If No One Is Home

If you have requested a knock or call on arrival and no one is available to receive the order, we will attempt to contact you once via the phone number provided. If we are unable to reach you, we will leave the bundle at the front door unless in a safe location and complete the order. After Hours Flowers and Gifts is not responsible for orders left unattended at the recipient's request or when no response is received.

Fresh Produce Notice

Our bundles contain fresh flowers and perishable items. To get the most from your bouquet, place flowers in a clean vase with fresh water as soon as possible after delivery - with proper care, your flowers should last up to seven days. We cannot be responsible for the condition of products after delivery has been confirmed.

Order Changes and Cancellations

Order cancellations are by by request to ahflowersandgifts@gmail.com.

Something Went Wrong?

If your order was not delivered within the agreed window, arrived damaged, or contained incorrect items, please contact us within 24 hours at ahflowersandgifts@gmail.com with your order number and a photo where relevant. We will do everything we can to make it right, including a replacement delivery or full refund at our discretion.